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To learn about other opportunities, please call our 24 hour national jobs hotline: 1-877-470-7369 To apply for this opening, simply reply to this posting. Sears Home Improvement Products, a national leader in the do-it-for-me home improvement field with product lines that include; HVAC heating and cooling products, custom vinyl replacement windows, vinyl siding cabinet refacing & kitchen remodeling, roofing ,doors, flooring, bath remodeling and garage doors. We are looking for Residential HVAC Service Technician. Specifically, HVAC Techs have 2 years of across service and installation, and possess interpersonal and communication skills GENERAL SUMMARY: Under the direction of the District Technical Production Manager (DTPM) the incumbent will provide timely and quality repairs of customers' products (Heat Pumps, HVAC, Gas and Oil Furnaces & Boilers) while maintaining a highest level of customer service. Additionally, Break Fix Service Technicians will promote and sell additional products and services that directly impact the profitability of the company. SCOPE OF RESPONSIBILITY: • Improve and maintain high and acceptable performance metrics - productivity goals • Responsible for achieving targeted quality scores • Responsible for maintaining targeted material, labor and service costs JOB RESPONSIBILITIES • Performing timely and quality repairs necessary in resolving customer complaints • Accurately diagnose and repair appliances-equipment in the customer's home and give the customer an a ccurate estimate of the cost of repair if applicable • Uses basic tools or instruments to assemble, adjust, calibrate, repair or test various products • Work as a dedicated team member to ensure fast, flexible and expert service to every customer • Maintain high level of customer satisfaction through efficient-timely customer resolution. • Follow the Value Added Services Process (i.e., selling extended warranties, water filters, generating customer interest in new HVAC systems as appropriate, etc.) by effectively communicating the benefits to the customer • Provide direction and mentor Preventative Maintenance Check Technician, as applicable • Maintain the highest level of service standards and have open communication with District Technical Production Manager to assist as needed with resolving customer issues • Recognize and act upon every opportunity to drive revenue through the Value Added Services Program (VASP). • Maintain truck stock inventory and maintenance schedules are within the company guideline (i.e. wash truck weekly, oil changes etc.) and insure tools and equipment are in safe operating condition. • Successfully complete all Break-Fix Technician training elements within required timeframes • Perform related duties as assigned. Education-Training: • High School diploma or general education degree (GED) preferred • Must possess and maintain a valid state driver's license per company policy • State required cert